Terms of Service | Sooru.AI

Effective Date: 14 June 2026 · Version: 1.0

Please read these Terms of Service carefully before accessing or using the website located at sooru.ai (the "Site") operated by Sooru AI Private Limited. These Terms constitute a legally binding agreement between you and Sooru AI Private Limited. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

Part I — General Provisions

1. Definitions and Interpretation

1.1 Definitions

In these Terms of Service, unless the context otherwise requires, the following expressions shall have the meanings assigned to them hereunder:

"Applicable Law" means all statutes, enactments, acts of legislature, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives, and orders of any governmental or statutory authority having jurisdiction over the subject matter, as amended from time to time, including but not limited to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and all other applicable Indian laws and regulations, as well as, where applicable to a given User, the data-protection and consumer-protection laws of the European Union, the United Kingdom, and the United States.
"Company", "Sooru", "we", "us", or "our" means Sooru AI Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at No. 816, 27th Main Road, Sector 1, HSR Layout, Bengaluru 560 102.
"Content" means all text, graphics, images, photographs, illustrations, audio, video, software, data, information, and other material available on or through the Site.
"E-Commerce Rules" means the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.
"Intellectual Property Rights" means all present and future rights conferred by statute, common law, or equity in or in relation to any copyright, trademarks, trade names, designs, patents, inventions, database rights, goodwill, and all other intellectual and industrial property rights, whether registered or unregistered, in any part of the world.
"IT Act" means the Information Technology Act, 2000, as amended from time to time, together with all rules and regulations framed thereunder.
"IT Rules" means the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time.
"Personal Data" means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying such person, as construed under the applicable data-protection framework.
"Privacy Policy" means the Company's privacy policy accessible at sooru.ai/privacy, as updated from time to time, which is incorporated into these Terms by reference.
"Products" means SpaceSync and any other software products, platforms, tools, or solutions offered by the Company from time to time, access to which is governed by separate product-specific terms and conditions.
"Services" means the AI services, consulting, implementation, and related professional services offered by the Company pursuant to a separate written agreement between the Company and the relevant client.
"Site" means the website owned and operated by the Company, accessible at sooru.ai, including all sub-domains, pages, and digital properties associated therewith.
"SpaceSync" means the Company's proprietary product of that name, access to and use of which is governed by separate terms and conditions provided with that product.
"Terms" or "Terms of Service" means these Terms of Service, together with any schedules, annexures, or documents incorporated herein by reference, as amended from time to time.
"User", "you", or "your" means any individual or legal entity accessing or using the Site, whether or not registered with the Company.
"User Submissions" means any data, information, content, feedback, queries, or other material submitted by a User through the Site, including through contact forms, email, or any other communication channel provided on the Site.

1.2 Interpretation

(a) References to any statute or statutory provision shall include references to any modification, re-enactment, or extension thereof for the time being in force, and to any subordinate legislation made thereunder.
(b) Words importing the singular shall include the plural and vice versa; words importing any gender shall include all other genders.
(c) Headings and subheadings are for convenience only and shall not affect the interpretation of these Terms.
(d) The words "include", "includes", and "including" shall be construed as if followed by the phrase "without limitation."
(e) Any reference to "writing" includes electronic communications to the extent permitted under the IT Act.

2. Acceptance of Terms

2.1 By accessing, browsing, or otherwise using the Site in any manner, you represent and warrant that:

(a) you have read and understood these Terms in their entirety;
(b) you have the legal capacity to enter into a binding agreement under the Indian Contract Act, 1872, or, if you are acting on behalf of a legal entity, you have the authority to bind such entity to these Terms;
(c) you are not prohibited by any Applicable Law from accessing or using the Site; and
(d) you agree to comply with and be bound by these Terms.

2.2 If you do not agree to these Terms, you must immediately discontinue your use of the Site. Your continued use of the Site following the publication of any amendments to these Terms shall constitute your acceptance of such amendments.

2.3 These Terms are published in accordance with the provisions of Rule 3 of the IT Rules, which require the Company, as an intermediary, to publish rules and regulations, a privacy policy, and a user agreement for access to or usage of the Company's computer resource.

Part II — Use of the Site

3. Permitted Use

3.1 The Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site solely for lawful purposes and in accordance with these Terms.

3.2 You agree to use the Site only for purposes that are: (a) lawful under all Applicable Laws, including the IT Act and the rules framed thereunder; (b) consistent with these Terms; and (c) not harmful to the interests of the Company, its affiliates, other users, or any third party.

4. Prohibited Conduct

4.1 You shall not, directly or indirectly, do or attempt to do any of the following in connection with your use of the Site:

(a) use the Site for any purpose that is unlawful, fraudulent, deceptive, or harmful;
(b) transmit, upload, post, or otherwise make available any content that is defamatory, obscene, pornographic, abusive, offensive, hateful, harassing, or otherwise objectionable under Applicable Law, including content prohibited under Sections 67, 67A, and 67B of the IT Act;
(c) interfere with, disrupt, or impair the operation of the Site, its servers, or any network connected to the Site;
(d) attempt to gain unauthorised access to any portion of the Site, other accounts, computer systems, or networks connected to the Site, through hacking, password mining, or any other means;
(e) introduce, transmit, or store any virus, worm, trojan horse, spyware, malware, or any other malicious or harmful code;
(f) use any automated means, including robots, spiders, scrapers, or data-mining tools, to access, monitor, or copy any content from the Site without the Company's prior written consent;
(g) impersonate any person or entity, or falsely represent your affiliation with any person or entity;
(h) collect or harvest any personally identifiable information from the Site without authorisation;
(i) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software or system underlying the Site;
(j) use the Site in any manner that could damage, disable, overburden, or impair the Site or the Company's servers or networks;
(k) engage in any conduct that restricts or inhibits any other person from using or enjoying the Site; or
(l) violate any Applicable Law, regulation, or third-party rights in connection with your use of the Site.

4.2 Any violation of the prohibitions set out in Clause 4.1 may result in immediate termination of your access to the Site and may expose you to civil or criminal liability under Applicable Law, including under the IT Act.

Part III — Services, Engagements, and Products

5. AI Services and Professional Engagements

5.1 These Terms govern your general use of the Site only. The provision of any AI services, consulting, implementation, or other professional services by the Company is governed exclusively by a separate written agreement between the Company and the relevant client, which may take the form of a Master Services Agreement, a Statement of Work, a Project Agreement, or such other instrument as the parties may execute (collectively, the "Engagement Agreement").

5.2 In the event of any conflict or inconsistency between these Terms and the applicable Engagement Agreement with respect to any AI services engagement, the Engagement Agreement shall prevail to the extent of such conflict or inconsistency for that specific engagement.

5.3 Nothing in these Terms shall be construed as creating any obligation on the Company to provide any AI services or professional services to any User merely by virtue of such User's access to or use of the Site.

6. Products — SpaceSync and Other Products

6.1 Access to and use of SpaceSync and any other Products offered by the Company are governed by the separate terms and conditions provided with those Products (the "Product Terms"), which constitute a distinct and independent agreement between the Company and the relevant user of that Product.

6.2 In the event of any conflict or inconsistency between these Terms and the applicable Product Terms with respect to any Product, the Product Terms shall prevail to the extent of such conflict or inconsistency for that specific Product.

6.3 Nothing in these Terms shall be construed as granting any User any licence, right, or access to any Product. Access to any Product is subject to the User's acceptance of and compliance with the applicable Product Terms and any other conditions specified by the Company.

Part IV — Intellectual Property

7. Ownership and Protection

7.1 The Site and all Content available on or through the Site — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the Site — are the exclusive property of the Company or its licensors and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and all other Applicable Laws relating to Intellectual Property Rights.

7.2 The trade marks, service marks, trade names, and logos "Sooru", "Sooru AI", "SpaceSync", and any other marks displayed on the Site (the "Marks") are the registered or unregistered trade marks or service marks of the Company or its licensors. Nothing in these Terms grants you any right, title, or interest in or to any of the Marks.

7.3 You are strictly prohibited from: (a) reproducing, distributing, modifying, adapting, translating, creating derivative works of, publicly displaying, republishing, downloading, storing, or transmitting any Content from the Site without the Company's prior written consent; (b) using any of the Marks in connection with any product or service in a manner that is likely to cause confusion, mistake, or deception; (c) removing, altering, or obscuring any copyright, trade mark, or other proprietary rights notices on the Site or in any Content; or (d) framing or mirroring any part of the Site without the Company's express prior written consent.

7.4 Any unauthorised use of the Content or the Marks may constitute an infringement of the Company's Intellectual Property Rights and may expose you to civil and criminal liability under Applicable Law.

Part V — User Submissions

8. Handling of User Submissions

8.1 Any information, data, or content you submit through the Site — whether through contact forms, inquiry forms, email, or any other channel made available on the Site — constitutes a User Submission and shall be handled in accordance with the Company's Privacy Policy, which is incorporated into these Terms by reference.

8.2 By making any User Submission, you represent, warrant, and undertake that: (a) all information provided by you is true, accurate, current, and complete to the best of your knowledge; (b) you are fully entitled to share such information with the Company and that doing so does not violate any Applicable Law, any contractual obligation, or any third-party rights, including rights of confidentiality or privacy; (c) your User Submission does not contain any content that is unlawful, defamatory, obscene, offensive, or otherwise objectionable; and (d) you will promptly notify the Company if any information you have provided becomes inaccurate or incomplete.

8.3 The Company reserves the right to decline to process, respond to, or act upon any User Submission that it, in its reasonable discretion, determines to be inaccurate, incomplete, unlawful, or otherwise non-compliant with these Terms.

8.4 The Company shall handle all Personal Data contained in User Submissions in compliance with the applicable data-protection and privacy laws of India, including the IT Act and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Where a User accesses the Site from outside India, the Company will additionally handle Personal Data in a manner consistent with the data-protection laws applicable to that User — including the EU General Data Protection Regulation (GDPR) and the UK GDPR and Data Protection Act 2018 for users in the European Union and the United Kingdom, and applicable state privacy laws such as the California Consumer Privacy Act, as amended by the CPRA, for users in the United States — in each case as further described in the Company's Privacy Policy.

Part VI — E-Commerce and Regulatory Compliance

9. Compliance with the Consumer Protection (E-Commerce) Rules, 2020

9.1 In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Company provides the following information:

(a) Legal Name of Entity: Sooru AI Private Limited
(b) Nature of Entity: Private Limited Company incorporated under the Companies Act, 2013
(c) Registered Office Address: No. 816, 27th Main Road, Sector 1, HSR Layout, Bengaluru 560 102
(d) Corporate Identification Number (CIN): U58200KA2025PTC198111
(e) Contact Details: hi@sooru.ai
(f) Grievance Officer: Michael Stanley, contactable at mike@sooru.ai. The Grievance Officer shall acknowledge the receipt of any complaint within forty-eight (48) hours and redress the complaint within one (1) month from the date of receipt, in accordance with the IT Rules and the E-Commerce Rules.

9.2 Users who are consumers within the meaning of the Consumer Protection Act, 2019, may raise grievances through the National Consumer Helpline or the appropriate consumer forum having jurisdiction.

10. Compliance with the Information Technology Act, 2000 and IT Rules, 2021

10.1 The Company operates as an intermediary within the meaning of the IT Act and shall observe due diligence as required under the IT Rules.

10.2 The Company shall, upon receipt of actual knowledge or on being notified by the appropriate government or its agency, act within the time frames prescribed under the IT Rules to remove or disable access to any content that is unlawful or in violation of these Terms.

10.3 Users are informed that the Company may be required to disclose User information to governmental or law-enforcement authorities in accordance with Applicable Law, including pursuant to orders made under the IT Act or the Bharatiya Nagarik Suraksha Sanhita / Code of Criminal Procedure.

10.4 In accordance with Rule 3(1)(b) of the IT Rules, Users are required not to host, display, upload, modify, publish, transmit, store, update, or share any information that falls within the categories of prohibited content specified thereunder.

Part VII — Disclaimers and Limitation of Liability

11. Disclaimer of Warranties

11.1 The Site is provided on an "as is" and "as available" basis, without any representation or warranty of any kind, whether express, implied, or statutory, to the fullest extent permitted by Applicable Law.

11.2 Without limiting the generality of the foregoing, the Company makes no warranty or representation that: (a) the Site will meet your requirements or expectations; (b) the Site will be available on an uninterrupted, timely, secure, or error-free basis; (c) any errors or defects in the Site will be corrected; (d) the Site or the servers that make it available are free of viruses or other harmful components; or (e) the Content on the Site is accurate, complete, current, or reliable.

11.3 The Company expressly disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement.

11.4 Nothing in this Clause 11 shall be construed as excluding or limiting any warranty or liability that cannot be excluded or limited under Applicable Law, including the Consumer Protection Act, 2019, and the mandatory consumer-protection laws of the European Union, the United Kingdom, and the United States where they apply to you.

12. Limitation of Liability

12.1 To the fullest extent permitted by Applicable Law, the Company, its directors, officers, employees, agents, affiliates, licensors, and service providers shall not be liable to you or to any third party for any: (a) indirect, incidental, special, consequential, exemplary, or punitive damages; (b) loss of profits, revenue, data, goodwill, or anticipated savings; (c) loss of business or business opportunity; or (d) any other losses or damages of any kind, arising out of or in connection with your access to or use of, or inability to access or use, the Site or any Content thereon, even if the Company has been advised of the possibility of such damages.

12.2 Nothing in these Terms shall operate to exclude or limit: (a) the Company's liability for death or personal injury caused by its negligence; (b) the Company's liability for fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under the Consumer Protection Act, 2019, the mandatory consumer-protection laws of the European Union, the United Kingdom, or the United States where applicable, or any other Applicable Law.

12.3 The limitations and exclusions set out in this Clause 12 reflect a fair and reasonable allocation of risk between the Company and Users, having regard to the fact that the Site is provided free of charge for general informational purposes.

Part VIII — Governing Law, Jurisdiction, and International Users

13. Governing Law, Jurisdiction and International Access

13.1 These Terms and any dispute, controversy, or claim arising out of or in connection with them, including any question regarding their existence, validity, or termination, shall be governed by and construed in accordance with the laws of India.

13.2 The courts of competent jurisdiction at Bengaluru, Karnataka, India, shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, subject to the provisions of Clause 13.3 below.

13.3 Notwithstanding the choice of law and jurisdiction provisions set out in Clauses 13.1 and 13.2, nothing in these Terms shall operate to deprive any User who is a consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence, including: (a) consumers resident in member states of the European Union, who shall retain the protections afforded under applicable EU consumer-protection law; (b) consumers resident in the United Kingdom, who shall retain the protections afforded under applicable UK consumer-protection law; and (c) consumers resident in the United States of America, who shall retain the protections afforded under applicable federal and state consumer-protection laws.

13.4 The Site is operated by the Company from India and may be accessed from jurisdictions across the world. Users who access the Site from outside India — including from the European Union, the United Kingdom, and the United States — do so on their own initiative and are responsible for compliance with the laws applicable in their jurisdiction. The Company makes no representation or warranty that the Site or any Content is appropriate, lawful, or available for use in any particular jurisdiction.

Part IX — Miscellaneous Provisions

14. Third-Party Links and Content

14.1 The Site may contain links to third-party websites, platforms, or resources. Such links are provided solely for your convenience and do not constitute an endorsement, sponsorship, or recommendation by the Company of such third-party websites or their content.

14.2 The Company has no control over the content, privacy practices, or terms of any third-party websites and accepts no responsibility or liability for them. You access any third-party website at your own risk and subject to the terms and conditions of such websites.

15. Indemnification

15.1 You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of or access to the Site; (b) your violation of these Terms; (c) your violation of any Applicable Law or any rights of a third party; or (d) any User Submission made by you.

16. Severability

16.1 If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, it shall be severed from these Terms. The validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

17. Waiver

17.1 No failure or delay by the Company in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

18. Entire Agreement

18.1 These Terms, together with the Privacy Policy and any other documents expressly incorporated herein by reference, constitute the entire agreement between you and the Company with respect to your use of the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site.

19. Amendments and Updates to These Terms

19.1 The Company reserves the right to amend, modify, update, or revise these Terms at any time and at its sole discretion, in accordance with the requirements of Applicable Law, including the IT Rules.

19.2 Any amendments shall be effective upon posting of the revised Terms on the Site, with the updated effective date indicated at the top of the document. The Company shall make reasonable efforts to notify Users of material changes through appropriate means, which may include a notice on the Site.

19.3 Your continued use of the Site following the posting of any amended Terms shall constitute your acceptance of and agreement to such amended Terms. If you do not agree to the amended Terms, you must immediately discontinue your use of the Site.

19.4 It is your responsibility to review these Terms periodically to stay informed of any updates.

20. Contact Information and Grievance Redressal

20.1 For any questions, concerns, or feedback regarding these Terms or the Site, you may contact the Company at hi@sooru.ai, or by writing to Sooru AI Private Limited, No. 816, 27th Main Road, Sector 1, HSR Layout, Bengaluru 560 102.

20.2 In accordance with the IT Rules and the E-Commerce Rules, the Company has designated Michael Stanley as the Grievance Officer to address complaints and grievances raised by Users, contactable at mike@sooru.ai.

20.3 Any complaint or grievance must be submitted in writing to the Grievance Officer at the contact details set out above. The Grievance Officer shall acknowledge receipt of the complaint within forty-eight (48) hours and shall endeavour to redress the complaint within one (1) month from the date of receipt, in accordance with Applicable Law.

These Terms of Service have been prepared and published by Sooru AI Private Limited in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and all other Applicable Laws. By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.